Full Refund & Shipping Policy Content

Refund & Shipping Policy
Last updated: October 2025

Thank you for shopping with PYTTAL — your trusted source for handcrafted personalized brass plaques.
Because each piece is custom-made with your chosen design, fonts, and engraving, our policies are designed to ensure clarity, quality, and fairness for every order.

1. Production & Processing Time

• Each plaque is handcrafted to your specifications.

• Standard production time is 1-2 business days after proof approval (if applicable).

• Orders placed on weekends or holidays are processed on the next business day.

• We will notify you by email once your order has shipped.

2. Shipping & Delivery

• We ship via trusted courier partners to ensure safe and timely delivery.

• Typical delivery times:

  • India: 3–7 business days after dispatch.

  • International: 7–10 business days depending on destination and customs.

• Delivery times may vary due to location, courier availability, or unforeseen circumstances.

• You will receive a tracking number via email once your order is shipped.

3. Shipping Charges

• Shipping costs are calculated at checkout based on location and weight.

• Orders above a certain amount may qualify for free shipping (check our store announcements).

• International buyers are responsible for any customs duties or import taxes that may apply.

4. Returns & Refunds

Because our products are custom-made, we cannot accept returns for:

• Change of mind, spelling errors, or design changes after approval.

• Size, color, or layout preferences once the order is confirmed.

We only accept returns or issue refunds in the following cases:

• The product arrives damaged or defective.

• You receive the wrong item.

If this happens:

1. Email us within 48 hours of delivery at pyttalin@gmail.com.

2. Include your order number, a brief description of the issue, and clear photos of the plaque and packaging.

3. Our team will review your case and respond within 2–3 business days.

If approved:

• We will offer a replacement or a full refund, depending on your preference and stock availability.

• Refunds are processed to your original payment method and may take 5–10 business days to reflect.

5. Cancellations

• Orders can only be cancelled before production begins.

• Once engraving or casting has started, cancellation is no longer possible.

• To request a cancellation, please contact us as soon as possible at pyttalin@gmail.com.

6. Damaged or Lost Packages

• If your item arrives visibly damaged, please refuse delivery and contact us immediately.

• If the package is lost in transit, we will coordinate with the courier to investigate and issue a replacement or refund as applicable.

7. Contact Us

For any refund, shipping, or order-related concerns, reach us at:
📧 pyttalin@gmail.com
Customer Support: Monday–Saturday, 10 AM – 6 PM (IST)

8. Updates to This Policy

We may update this Refund & Shipping Policy from time to time. Any changes will be posted on this page with a revised date.